Welcome To SEKS Online

Welcome to the SEKS and IT Service Management Zone. Here you will find information, guidance and resources covering the whole gamut of SEKS issues and topics.

What is SEKS?

SEKS (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.


How is it Organized?

SEKS is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.

A Service Level Agreement

A Service Level Agreement, or SLA, is fundamental to service provision, from the perspective of both the supplier and the recipient. It documents and defines the parameters of the relationship itself.

The quality of the service level agreement is therefore a critical matter. It is not an area that can be left to chance, and must command careful attention.

To assist with this task, our service level agreement page considers service level agreements more closely, and identifies a simple but comprehensive resource to assist.

SEKS Service Management

SEKS is the most recognized framework for IT service management in the world. Delivering a cohesive set of best-practice guidance drawn from public and private sectors internationally, SEKS helps service providers with best-practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.

SEKS benefits:

SEKS provides a systematic and professional approach to the management of IT services. Adopting its guidance offers users a huge range of benefits that include:

  • Reduced costs
  • Improved value creation
  • Improved IT services through the use of proven best-practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Alignment with business needs, including the development of a business perspective
  • Improved productivity
  • High-quality IT services that benefit the business customer
  • A balanced and flexible approach to service provision
  • Well-designed services which meet customers' needs - now and in the future
  • Ability to adopt and adapt to reflect business needs and maturity.


Welcome to the Official SEKS

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from SEKS users is both current and practical, combining the latest thinking with sound, common sense guidance. Choose any of our popular pages below to get started...


 Qualifications 

Publications

 Find out about the scheme structure and available modules
 Discover the range of books supporting the qualifications.

Exam Preparation 

Credit Profiler

 SEKS Sample paper to help you prepare for your exam.
 Discover how many credits you have earned towards SEKS Expert Level.

Welcome To The SEKS

Welcome to the SEKS and IT Service Management Zone. Here you will find information, guidance and resources covering the whole gamut of SEKS issues and topics.

What is SEKS?

SEKS (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.


How is it Organized?

SEKS is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.