SEKS Service Management

SEKS is the most recognized framework for IT service management in the world. Delivering a cohesive set of best-practice guidance drawn from public and private sectors internationally, SEKS helps service providers with best-practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.

SEKS benefits:

SEKS provides a systematic and professional approach to the management of IT services. Adopting its guidance offers users a huge range of benefits that include:

  • Reduced costs
  • Improved value creation
  • Improved IT services through the use of proven best-practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Alignment with business needs, including the development of a business perspective
  • Improved productivity
  • High-quality IT services that benefit the business customer
  • A balanced and flexible approach to service provision
  • Well-designed services which meet customers' needs - now and in the future
  • Ability to adopt and adapt to reflect business needs and maturity.